A new program.
A familiar goal.

Looking for information about a Home Care Package? The name has changed, but understanding your own care and next steps still matters.

Explore current support

FIND YOUR PLACE

Which situation sounds like yours?

I am new to aged care

Start with current Support at Home information rather than an application for one of the four former packages.

Explore Support at Home

I have older HCP paperwork

Use your current letter and care agreement to check your transitioned classification and arrangements.

Understand the terminology

My needs have changed

Tell your care team what is different. Ask whether the care plan needs review or a reassessment is appropriate.

Talk to HomeCaring

THE FOUR FORMER LEVELS

Recognise the wording
on an older letter.

Historical descriptions only. These are not the eight current Support at Home classifications.

KEEP THE CONVERSATION PRACTICAL

Your transition checklist.

Find your current documents

Keep the latest outcome, fee advice and service agreement together. Older letters can help explain the history, but may not describe today’s arrangement.

Check the plan

Ask how your services and budget are recorded now. Raise any unfamiliar wording or changes before assuming it is the same as your old package.

Ask about continuity

If changing provider, discuss the handover and start date with both teams. Make a plan for essential support during the change.

LET’S FIND YOUR NEXT STEP

You don’t have to decode it alone.

Tell us whether you are new to care, reading an older letter or thinking about changing providers. We can start from there.

Contact HomeCaringEnquiries open on HomeCaring’s official website.