Support for
everyday rhythms.

The former Level 2 package was associated with low-level care needs. Use this guide to connect that older label with the support you need now.

Explore current support

A CONVERSATION ABOUT YOUR NEEDS

Look at the whole week, not just a single task.

A comfortable morning

Think about getting ready, meals and the routines that help the day begin well.

A manageable home

Talk about housework, shopping and the tasks that are becoming difficult.

A connected week

Consider appointments, community activities and the people you want to keep seeing.

MAKE IT PERSONAL

A good plan should fit around your life.

Familiar routines.
Thoughtful support.

Bring a simple outline of your usual week. Note what family or friends already help with, where you would prefer more independence and any times that do not work for visits. These preferences help make the conversation specific.

These are discussion prompts, not a service entitlement or a recommended clinical care plan.

THEN AND NOW

Keep the old label
in perspective.

FORMER PROGRAM

HCP Level 2

A historical description for low-level care needs under the four-level Home Care Packages program.

CURRENT NEXT STEP

Check your own arrangements

Read your latest outcome and agreement. The same number in Support at Home does not automatically mean the same funding or services.

Understand current classifications

USEFUL TO KNOW

Questions about Level 2.

Is a transitioned Level 2 the same as Classification 2?

No. Transitioned HCP classifications and the eight ongoing Support at Home classifications are different. Check your current outcome letter for the wording that applies to you.

Can support include different types of help?

Discuss your assessed needs and approved services with your provider. A historical level alone does not establish which services are available today.

LET’S FIND YOUR NEXT STEP

Start with the support
you need today.

Have your current care documents nearby if you can. HomeCaring can discuss your situation and help you understand the next step.

Contact HomeCaringEnquiries open on HomeCaring’s official website.